JWillardMarriottJR

Bill Marriott

“We’ve got 78 years of a culture of caring for people, that nobody can catch up to us on.”

Marriott succeeded his father as head of a hotel chain that began as a root beer stand in Washington, DC. Under the son’s helm, Marriott International has acquired 3,700 properties in 74 countries. The key to this success, Marriott says, is that Marriott treats its employees well so they put on the Ritz for the customers they serve. “I think ours is one of the most rewarding industries in the world because it does so much to help people. We open a world of opportunity to people who would not otherwise have it. If you take care of your employees, they will take good care of your customers,” Marriott says. He also takes care of the community by supporting education and job training for the needy and disabled. He is a former board member of the Mayo Clinic where he gave his advice on developing businesses based on human values. “We’ve got 78 years of a culture of caring for people,” he says,”that nobody can catch up to us on.”